Services

Get the most out of the ALMA system.

The true value of a system comes from successful implementation, high-quality data, competent users and continuous development.

Vitec ALMA's services support customers throughout the entire system lifecycle, from implementation to continuous development. Our services include expert services, training, assessments, support and information management development.

Controlled implementation without unnecessary risks

The aim of our implementation services is to ensure that ALMA supports the customer's operations as effectively as possible from day one.

Vitec ALMA's project managers coordinate the implementation according to a standardised project model. The implementation can include, for example:

  • current-state assessment
  • solution specification
  • data migration
  • testing
  • implementation coordination
  • user training

The scope of the implementation is planned according to the customer's needs.

Expert support from Finland

ALMA support services help customers with the day-to-day use of the system, troubleshooting and the adoption of new ways of working. The aim is to ensure that ALMA supports the customer's operations effectively throughout the entire system lifecycle.

Our support services are based in Finland, and our experts work closely with the implementation, training and product development teams. This provides quick access to the right experts and seamless support for using and developing the ALMA system and resolving issues.

Our support services can include, for example

The aim is to ensure that the ALMA system develops alongside the customer's operations and that the information stored in the system remains reliable, up to date and easy to use.

The service can include, for example:

  • development of information management and documentation
  • continuous development of system use and operating practices
  • support for implementing new features and modules
  • coordination of information management in projects
  • ensuring the quality of data migrations and data models
  • user guidance and support
  • identifying and prioritising development needs
  • collaboration between different customer user groups

Benefits for the customer:

  • high data quality throughout the entire lifecycle
  • the system supports changing business processes
  • users can use ALMA more effectively
  • development needs are identified at an early stage
  • maximum value from the system even after implementation

Training services

Training is provided as part of every ALMA system implementation to ensure a smooth implementation process and effective use of the system from day one.

Training is tailored to the customer's operating environment, the modules being implemented and the needs of different user groups. This ensures that users gain the skills they need for their specific roles.

Training supports the entire system lifecycle

In addition to the training provided during implementation, we offer both standardised and customer-specific training for different stages of system use.

The aim is to ensure that users can make effective use of ALMA's features in their daily work and that the organisation gains maximum value from the system.

Training can be provided, for example

  • for new users
  • for system administrators and key users
  • when implementing new modules
  • to support the development of operating practices
  • in connection with system updates
  • as refresher and advanced training

Benefits of training:

  • faster implementation
  • more efficient use of the system
  • consistent ways of working
  • improved data quality
  • fewer support requests
  • better return on the system investment

Continuous data manager and key user services

Using the ALMA system does not end with implementation. Organisations change, operating practices evolve and the amount of data grows. Continuous expert services, such as our key user and data manager services, ensure that the system continues to support the business effectively over the long term.

The service combines information management expertise, system development and continuous customer support into one integrated service.

Ensuring data quality and system development throughout the lifecycle

The aim is to ensure that the ALMA system develops alongside the customer's operations and that the information stored in the system remains reliable, up to date and easy to use.

The service can include, for example:

  • development of information management and documentation
  • continuous development of system use and operating practices
  • support for implementing new features and modules
  • coordination of information management in projects
  • ensuring the quality of data migrations and data models
  • user guidance and support
  • identifying and prioritising development needs
  • collaboration between different customer user groups

Benefits for the customer:

  • high data quality throughout the entire lifecycle
  • the system supports changing business processes
  • users can use ALMA more effectively
  • development needs are identified at an early stage
  • maximum value from the system even after implementation

Contact us!

If you would like to learn more about the ALMA® ERP system or our services, contact us!

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