Vitec ALMA invests in customer satisfaction by increasing user training

The benefits of the industrial property management system ALMA are fully realized by customers only when users can seamlessly integrate the system into their daily work. That’s why Vitec ALMA places strong emphasis on user training already during the system implementation phase. In addition, Monica Kolppanen, who previously worked as a project engineer at Vitec ALMA, started as the company’s Training Coordinator at the turn of the year.

“I’m responsible for ensuring that ALMA’s customers receive clear, up-to-date, and tailored training for their staff even after the system has been implemented,” Kolppanen explains.

Creating the role of Training Coordinator is a strategic decision by Vitec ALMA, with the primary goal of further improving customer support and satisfaction.

“My work combines system expertise, customer understanding, and the ability to structure even complex topics into a format that’s easy for our customers to grasp,” Kolppanen summarizes.

The benefits of the Training Coordinator role for Vitec ALMA’s customers are clear and multifaceted.

“First of all, we will proactively and actively assess our customers’ training needs. Our sales team often identifies these needs, and now the Training Coordinator can more effectively respond to these specific requirements.”

“And when a designated person is responsible for all training-related matters — especially organizing the training — it streamlines things from the customer’s perspective. So regardless of who identifies the need, everyone knows who to contact to move things forward,” Kolppanen continues.

The greatest benefit is seen on the operational level.

“In the future, our training will be even more targeted and directly support the customer’s business. This improves confidence and efficiency in using the system.”

The goal is for customers to feel supported in their learning journey.

“Even though ALMA includes some complex terms and concepts, with the right support and help from our experienced experts, anyone can enhance their use of ALMA,” Kolppanen promises.

All training is designed based on customer needs

The practical work of the Training Coordinator begins with identifying customer needs and ends with evaluating learning outcomes. Basic training is always included in ALMA’s delivery during implementation projects. In addition, targeted sessions are available for different user groups.

“I design the training content, schedule the sessions, handle communication, and ensure that the training runs smoothly from start to finish. The training can be implementation training, advanced sessions, or customized workshops,” Kolppanen explains.

The training is practical and can be conducted during working hours without compromising efficiency:

All training is tailored to customer needs

  • Typically 1–9 participants per session, available remotely or on-site
  • Suitable for all user groups: designers, operators, installers, administrators
  • No slide decks—hands-on training directly in the system, on the customer’s screen
  • Focus on short, targeted 2–3 hour sessions to make participation easier

“I personally deliver part of the training, and based on customer needs, I assemble a team of our experts to provide the sessions — selecting those who are the best specialists in the customer’s industry and the specific ALMA product,” Kolppanen promises.

Kolppanen encourages customers to reach out easily.

“You can contact me directly at alma-koulutus@vitecsoftware.com. Or you can submit a training request through our sales or support team. In the near future, we also plan to open online booking for training assessments. And I’m sure our customers will notice that we’re becoming more proactive in this area,” Kolppanen hints.